Potential National Health Scam

Added at 15:21 on 11 January 2025

Important Patient Alert: Potential scam call from your GP practice

We have been made aware of a fake call targeting patients registered with a GP practice in the NHS Greater Glasgow and Clyde area.

A patient reported receiving a phone call from an ‘07’ number, in which the caller claimed to be from their GP practice. The message asked the patient to press 1 on the phone to update their contact details.

This is a potential scam so please stay alert.

We would like to remind people that a GP practice will only generally contact you to remind you about an appointment or similar aspect of your care, or to let you know about any disruption of services at your practice. They will never ask for any financial details. 

If you receive an unsolicited call claiming to be from a GP surgery and asking for details, please be cautious. Do not provide any details or press a number on your handset unless you are absolutely sure the call is genuine.

If you are at all unsure about any communication claiming to be from your GP practice, please hang up and contact the practice directly using their official phone number or email.

Do NOT call back the number which has just contacted you.

If you have a loved one or friend who you think may be vulnerable to fake calls of this nature, please share this information with them and help them know what to do.

To report a scam call, contact Police Scotland on 101.

Find out more about scam telephone calls on the National Cyber Security Centre website.