Telephone Network will go digital by January 2026

Added at 09:14 on 02 September 2025

There are two sources of help in this transition.

‘National Telecare’ campaign: This campaign relates to customers that use a telecare device such as personal alarms, pendant alarms, lifeline devices and home care monitoring systems. It is important that they take action to ensure that their equipment is compatible with the new digital technology. While many modern telecare systems are designed to work with both traditional and digital landlines, older models may require upgrades or replacements. Users should be encouraged to make contact with their landline provider for support as soon as possible. Further information is available at:

Digital Landline Switchover

BT Connected-Together campaign: This initiative encourages friends, family, colleagues, neighbours to support vulnerable members of the community through the switch. This involves helping them to understand why it is happening, and how to prepare. The BT guide and the BT website can be accessed here:

Anyone who needs extra support to make the switch to Digital Voice, should register for this using the BT webform available on the website. An engineer will then be made available to assist them with transition.